Talk to 3DEED
Help with your account, game sessions and free Play Credits. Keep your request reference so we can find your conversation.
Do I need to confirm my email?
No. You can start after completing registration and eligibility fields. Use an email you can access so password recovery can reach you.
Are there real winnings or prizes?
No. Every game uses fictional Play Credits. No credits, stamps, levels or game awards can be redeemed, transferred or exchanged for anything of value.
Can I play without an account?
Four guest games are available. Your guest session is attached to this browser. The other 21 games require a free account.
What happens if a spin is interrupted?
Return to the same game. Your accepted round is recorded and can be recovered. Retrying the same round does not charge or award it twice.
Where do I see my credits?
The account controls and game player show your current balance. Your Studio Shelf contains a paginated credit-activity history.
The game does not load. What can I try?
Check your connection, reload once and use a current browser with JavaScript enabled. Try reduced effects on slower devices. Include the game name and approximate time in a support request.
How do I take a break?
Visit Player Care while signed in. A confirmed account break takes effect immediately and signs you out until its selected period ends.
Send a request
Use this form to save your support request. Keep the reference shown after you submit. Never include your password or payment information.